If you miss picking up your order, please reach out to us and we will let you know the possibilities for your particular hub. You can either fill out our online form (our team checks submissions frequently Monday to Friday) or you can call our support phone line for time sensitive matters. It is answered Tuesday, Wednesday, and Friday, from 9 am to 5 pm (902) 385-0343.Each hub host has their own capacities; and some can accomodate a next day pick up.If you cannot/do not pick up your order at all, the hub host will become the beneficiary.

Find the blue bin with your name labelled on the left corner.Take out your invoice, look to the bottom of the list of products to see if you have additional items stored in a fridge or freezer (these items will be in a cooler).Find the fridge and freezer coolers with your last name on the label. Take your things and close tightly. (Always double-check that the item you are taking has your name on it.)Find any additional items listed on your invoice, such as flowers, plants, greenery, etc.Double-check that you have everything listed on your invoice.Pack your items into your own bag.Stack the empty bin and lid to the side. Leave the lid off, so the hub host knows the bin is empty.Take home your beautiful goodies!  Thank you for supporting Nova Scotia farmers & producers! We really appreciate you!