Question 1

How to Pick Up Your Order

Accepted Answer

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1. Approach a pylon when there are 5 or less customers (there will be 5 pylons set-up to designate spots for 5 customers), or stand way back away from people or wait in your car until a pylon is free. We need to keep people safe and separated. If you arrive a bit early, and there is room at the pylons, please feel free to get in line to get your order.
 
2. When you arrive at the sanitizing station, please sanitize your hands.
 
3. When it is your turn, stay at the sanitization station and loudly tell the delivery team your name. 
 
4. Wait for the delivery team to place your full order on the table, and then approach the table with your bags to grab your items. 
 
5. When packing your order into your own bags, use the invoice provided to check to be sure that you have all of your items before leaving. If you leave the hub without any of your items that were packed, we will not be able to refund you, though we are generally able to bring the order/item(s) on our next delivery day. 
 
6. Leave the bin on the table, and take your order back to your car.

Question 2

Running Late, or Can't Get Your Order?"

Accepted Answer

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If you are running late please call the Market at 
902-385-0343 or 902-697-3344
 and they will help you. If they do not answer, just wait five minutes and call back. With our new Farm & Art Market Store, it is sometimes difficult to get to the phone when customers are in the space. 
 
If you miss picking up your order, we are happy to send it on the following delivery day just write us a note here to let us know your preference. 
 
If you are able to make it to another hub pick up time, follow these instructions:
 
HRM + Windsor hubs: If you are picking up in HRM, you could pick up from Dartmouth, Halifax, Tantallon, Bedford or Windsor. 
 
Valley hubs: Our Valley hubs have elongated pickup windows, allowing you more time for pickups.
 
Wolfville hub: Wolfville orders are always at the market, so if you forget to pick it up, please contact us and we can let you know when staff are back in the building and you can pop down and get it.

Question 3

Why Don't You List the Pickup Times for Future Dates?

Accepted Answer

Pickup times fluxuate based on the total number of orders for each location that have been recieved for each pickup date.  Since ordering is open until 7pm two days before pickup, we can't know how many total orders there are (and therefore make the delivery schedule) until the morning after ordering closes.  (~24 hours before delivery)
 
When you place an order, your specific pickup time will be 
 
Alternatively, you can also check back on this page the day before your delivery for updated times.  
 
For an idea of approximate pickup times, please click here.

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