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HUB PICKUP LOCATIONS & TIMES
Specific Pickup Times are ONLY posted 24 hours in advance of pickup.
If it is more than 24 hours before your scheduled pickup, please check back later.
If it is within 24 hours of your pickup window and you do not see the times, refresh this page.
If you would like to see Approx. pickup times for future dates, please click here.
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How to Pick Up Your Order1. Approach a pylon when there are 5 or less customers (there will be 5 pylons set-up to designate spots for 5 customers), or stand way back away from people or wait in your car until a pylon is free. We need to keep people safe and separated. If you arrive a bit early, and there is room at the pylons, please feel free to get in line to get your order. 2. When you arrive at the sanitizing station, please sanitize your hands. 3. When it is your turn, stay at the sanitization station and loudly tell the delivery team your name. 4. Wait for the delivery team to place your full order on the table, and then approach the table with your bags to grab your items. 5. When packing your order into your own bags, use the invoice provided to check to be sure that you have all of your items before leaving. If you leave the hub without any of your items that were packed, we will not be able to refund you, though we are generally able to bring the order/item(s) on our next delivery day. 6. Leave the bin on the table, and take your order back to your car.
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Running Late, or Can't Get Your Order?"If you are running late please call the Market at 902-385-0343 or 902-697-3344 and they will help you. If they do not answer, just wait five minutes and call back. With our new Farm & Art Market Store, it is sometimes difficult to get to the phone when customers are in the space. If you miss picking up your order, we are happy to send it on the following delivery day just write us a note here to let us know your preference. If you are able to make it to another hub pick up time, follow these instructions: HRM + Windsor hubs: If you are picking up in HRM, you could pick up from Dartmouth, Halifax, Tantallon, Bedford or Windsor. Valley hubs: Our Valley hubs have elongated pickup windows, allowing you more time for pickups. Wolfville hub: Wolfville orders are always at the market, so if you forget to pick it up, please contact us and we can let you know when staff are back in the building and you can pop down and get it.
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Why Don't You List the Pickup Times for Future Dates?Pickup times fluxuate based on the total number of orders for each location that have been recieved for each pickup date. Since ordering is open until 7pm two days before pickup, we can't know how many total orders there are (and therefore make the delivery schedule) until the morning after ordering closes. (~24 hours before delivery) When you place an order, your specific pickup time will be Alternatively, you can also check back on this page the day before your delivery for updated times. For an idea of approximate pickup times, please click here.
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HOW DO I SIGN UP AS A CUSTOMER?To Sign Up as a customer, click here to set up your account. Before shopping, we recommend that you visit this page to learn how our service works. Tips when signing up: - When choosing your pickup location in your profile, choose the location that you will use most frequently. (You can change this later if desired.) - Be sure to enter the address that matches your credit card information.
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HOW DOES WFM2GO WORK?WFM2Go is an online ordering and pickup service. Customers can order from 55+ vendors and over 1,800+ products online. Customer can pick up thier orders at their closest community hub on Wednesdays. All you need to do is sign up, pick the correct pickup date (top left hand corner), then start shopping, and confirm your order! Learn more about pickup hubs here.
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WHEN CAN I ORDER?Wednesday pick up Opens: the previous Wednesday at 7pm Closes: the previous Monday at 7pm Saturday pick up Unfortunately we are no longer offering Saturday delivery.
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HOW DO I KNOW IF I HAVE A CONFIRMED ORDER FOR PICKUP?When you place an order and hit confirm, you will receive an email confirmation. (Be sure to check your junk mail!) In addition to the confirmation email, on the day before deliveries, you will receive an email from us with details about the pickup or delivery time. For pickup hubs, you can also find this information 24 hours prior to pick up by clicking here). If you do not receive these communications, you can always check if you have an order in by logging in to your account, go to account activity, click the drop down to see if you have any orders in. Even if your cart is empty, it’s still important to check account activity if you think you placed an order. Important: Even if you click the confirm button more than once, you will still only have one order in the system. It is not possible to place multiple orders for the same delivery day.
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CAN I KEEP ITEMS IN MY CART FOR THE NEXT ORDERING PERIOD?Unfortunately not. Our system will delete what’s in your cart when the ordering window closes. This is because not all the same products are available week to week, or even delivery date to delivery date. If you do not confirm your order before the ordering window closes, you will need to place a new order when the new ordering window opens. Tip! You can create a favourites tab to make shopping your favourite items easier. Login, go to the products shopping page, click on a product and then click the button to add it to your favourites list. These products will show up on the drop down menu on the left hand side.
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HOW DO I CHECK WHICH DAY MY ORDER WILL BE READY FOR PICKUP?You can check either from the email you received when you confirmed your order, or by visiting Account Activity: Login, click Account Activity (person icon on the left of the green bar on the products page), choose your order in the drop down, check distribution date. Visit the How-To page to learn more.
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HOW DO I CHANGE MY PICKUP LOCATION?There are two ways to change your location: 1. Changing your default location: login to your account, click the person icon in the top right corner on the green bar, go to account information, change the default location on the right. Make sure to scroll to the bottom of the page and save the changes! Important: If you already have an order in, changing your default location will not change the location on that order. 2. Changing location for one order: Maybe you already placed your order, or maybe you want to just change your location for one day. To do this, go to your cart, on the left hand side, update the location. If you want that location to be your pickup location moving forward, it’s best to also update your default location so you don’t forget! If you are concerned you chose the wrong location, please contact us using this form.
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HOW DO I CANCEL MY ORDER?You can only cancel your order while the ording window is still open. The cutoff for Wednesday pickup cancelation is Monday at 7pm To do so, login, go to your cart, and scroll to the bottom and click the cancel button. Please note: You may still receive emails from us regarding delivery times, even if you cancelled your order. If you are worried you did not cancel it, you can check by logging in, going to account activity (using the person icon on the green bar) and using the drop down to check past orders.
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WHAT IS A SUBSCRIPTION?Subscriptions are item(s) that you can subscribe to in order to receive weekly or monthly without having to login and place an order, much like a magazine subscription (but better, in our opinion). All of our subscriptions can be found under CSA & Subscriptions in the top menu. The individual products are also displayed in our regular shop (they will have an icon indicating that you can subscribe to the product). Some examples of subscriptions include: CSA food boxes, flower bouquets, milk, eggs, soap, laundry detergent, krauts, broth, meat, and more!
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WHY ORDER A SUBSCRIPTION?Subscriptions allow you to have recurring orders without the need to reorder your favourite items each week - saving time! Conveniently, your subscription will be sent to your hub location each week until you decide to cancel it. But don’t worry about forgetting, you will receive a reminder email each week. Imagine - fresh food delivered to your community without even thinking about it! You will be charged on a week by week basis for your subscription. You can cancel or hold your subscription at any time with one week's notice.
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HOW DOES A SUBSCRIPTION WORK?You can order a subscription at anytime. If you place your order after Wednesday, the previous week, you will not receive your first subscription until the following Wednesday.
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CAN I ORDER OTHER ITEMS WITH A SUBSCRIPTION?Sure! Feel free to add any of the items from our regular store to your order, but keep in mind that if you are ordering your first subscription after Wednesday, the previous week, you will only receive your regular items from the storefront that Wednesday, but won’t receive your subscription until the following week.
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CAN I SKIP A WEEK OF MY SUBSCRIPTION?Sure! If you have summer vacation or will be away and unable to pick up your order, you can login to your account and pause your subscription. This needs to happen not later than one week in advance of your scheduled delivery date.
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CAN I CANCEL MY SUBSCRIPTION?It depends on the subscription, contact us to find out.
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WHEN WILL MY ORDER BE READY?Specific pick up times are emailed to you the day before pickup. You can double check the timing by visiting this page, and clicking on the link to the proper delivery day. Note: Specific pick up times are ONLY ACCURATE 24 hours prior to pickup. Please ensure that you are looking at the correct date when checking the specific pickup times on the website. Please also keep an eye on your email in case we are running behind.
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WHAT HAPPENS IF THE WEATHER IMPACTS DELIVERIES?If you have an order placed and are worried about winter weather, know that we are as well and we won’t put our delivery team on the road, nor would we want you on the road when it is unsafe. What to expect when winter weather impacts our deliveries: Wednesday Weather Disruptions When winter weather impacts Wednesday deliveries we will instead send them out for pick up on Thursdays. You will receive an email of this change on Tuesday morning with details on pick up. Payment of orders We only charge credit cards for orders once they are on the road, this is our practice no matter the weather. For this reason, you will not be charged until your order is out the door. And so, if we decide to cancel you will not have paid for your order and will not need a refund for your order. With so many moving pieces including delivery teams, staff, volunteers, vendors, and you our customers, it’s tough to make these weather related decisions. And sometimes we may make a call that doesn’t seem to make sense, but we are dealing with locations that span from the Valley to HRM, and need to keep everyone in mind when doing so. If you have any questions at all, please feel free to fill out this form and we will get back to you shortly. Thank you for your understanding,
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WHAT DO I DO IF I DIDN'T GET MY WHOLE ORDER?Please fill out this form, and we will get back to you. Please note that if you forgot the items at the pickup location, we may not refund you for the amount.
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IS THERE A MINIMUM ORDER AMOUNT?No, you can order as little or as much as you'd like!
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IS THERE A DELIVERY FEE?We have no additional fees for pick up hubs.
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HOW DO I PAY AND WHAT TYPES OF PAYMENT ARE ACCEPTED?When you sign up you will be asked to enter credit card information to place an order. All order transactions are processed after your order has been packed, on Wednesday or Saturday afternoons (depending on the pickup day you selected). We accept Visa, Mastercard & can also accomodate e-transfer. If you’d like to pay by e-transfer, please do the following: Once you have compiled the items in your cart that you would like to purchase, email wfm2go@wolfvillefarmersmarket.ca to inform that you'd like to pay by e-transfer (during office hours Tues-Fri 10am-4:30pm), and we will send you a confirmation email. Send e-transfer to accounts@wolfvillefarmersmarket.ca for the amount in the confirmation email, no password needed.
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HOW DO I PAY BY E-TRANSFER?if you want to pay by e-transfer please be in touch and we will set you up.
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I HAVE A QUESTION NOT LISTED, WHAT DO I DO?"Please click here to fill out our contact form and a staff member will get back to you shortly.
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WHAT DO I DO IF I DIDN'T GET MY WHOLE ORDER?Please fill out this form, and we will get back to you. Please note that if you forgot the items at the pickup location, we may not refund you for the amount.
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I'M HAVING TROUBLE SIGNING UP, WHAT DO I DO?"Please fill out this form and we will setup an account for you and send you a password reset. You will then need to login, update your credit card, address, and pickup hub location.
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HOW DO I BECOME A VENDOR WITH WFM2Go?Thank you for your interest in joining WFM2Go! Our service is mainly made up of vendors who attend our in-person Market. However, seasonally (4 times per year) we invite vendors to join us as affiliates to fill gaps we have identified in our product listing. If you are interested in being put on our list of potential vendors, please fill out this contact form, and we will respond to let you know what the next steps are.
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