WFM2Go

FAQ

 

FAQ

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WFM2Go FAQs

How does WFM2Go work?

WFM2Go is an online ordering and delivery service. Customers can order from 25+ vendors and over 250+ products online and pick them up at their closest community hub on Wednesdays. All you need to do is sign up and start shopping! 

When can I order?

Ordering opens every Wednesday ay 7pm and closes Monday at 7pm. Farmers and producers pick and pack your order on Tuesday in time for Wednesday's delivery! If the Monday lands on a Holiday, ordering is extended to Tuesday at 12pm.

When will my food be delivered?

All of our food is delivered on Wednesdays, however two of our hubs have extended pickup times to Thursday. You can see the hub schedule on the homepage of our website here.

Is there a minimum order amount?

No, you can order as little or as much as you'd like! However, orders of $75 or more get free delivery.

Is there a delivery fee?

Yes, there is a flat rate fee of $3 for the valley hubs and $5 for the HRM hubs. Orders of $75 or more get free delivery. Please note that the delivery fee is not taken off automatically, but we will make sure you are not charged for it.

How do I pay?

When you sign up you will be asked to enter credit card information to place an order. If you do not want to use a credit card, we do accept electronic transfers which will be placed on your account as a credit to be used. If you would like more details, please contact us at wfm2go@wolfvillefarmersmarket.ca. All order transactions are processed on Wednesday afternoons after your order has been packed.

What do I do if I didn't get my whole order?

Please email or call the WFM2Go Coordinator as soon as possible. You can find the contact information in your confirmation email, or you can email us at wfm2go@wolfvillefarmersmarket.ca

I'm having trouble signing up, what do I do?

Send us an email at wfm2go@wolfvillefarmersmarket.ca and we will get you set up with an account! 

Can I edit or cancel my order after I have placed it?

You can cancel or edit your order up until Monday night at 7pm. After that, all orders get send to the farmers and producers, so it is too late to cancel.

What happens if the weather impacts deliveries?

In the event that weather delays ordering, you will receive an email and we will post on Facebook and Instagram before 12noon. If we decide to change the time or move ordering to the next day (we did this once last year), you will receive an email and be asked to confirm the delivery time change (we don't want you showing up for your order if it's not there). If we do not get email confirmation from you, we will try to get ahold of you via phone. If you have any questions at all, please call us and not your hub locations. You can reach me (Lindsay) at 902 717 8188 or the Market at 902 697 3344.



Subscription FAQs

What is a subscription?

Subscriptions include boxes of produce and/or meat as well as staple products such as milk and eggs. All of our subscriptions can be found under the “subscriptions” tab at the top of the website as well as in our regular shop (they will have an icon indicating they are a subscription).

Why order a Subscription?

Subscriptions allow you to have recurring orders without the need to reorder your favourite items each week - saving time! Conveniently, your subscription will be sent to your hub location each week until you decide to cancel it. But don’t worry about forgetting, you will receive a reminder email each week. Imagine - fresh food delivered to your community without even thinking about it! You will be charged on a week by week basis for your subscription. You can cancel or hold your subscription at any time with one week's notice.

How does the Subscription work? Easy!

You can order a subscription at anytime (unlike our regular ordering period that opens only from Wed. 7pm - Mon. 7pm). Place your order no later than Monday at 12pm to receive your subscription the same Wednesday at one of seven delivery hubs. If you place your order after Monday 12pm, you will not receive your first subscription until the following Wednesday.

Can I order other items with my subscription?

Sure! Feel free to add any of the items from our regular store to your order, but keep in mind that if you are ordering your first subscription after Monday at 12pm, you will only receive your regular items from the storefront that Wednesday, but won’t receive your subscription until the following week. You can purchase a one time only subscription for the first week, and your subscription will begin the following week until you cancel it.

Can I skip a week?

Sure! If you have summer vacation or will be away and unable to pick up your order, you can login to your account and pause your subscription. This needs to happen not later than one week in advance of your scheduled delivery date.

Can I cancel my subscription?

Yes, you can cancel your subscription with no later than one week’s notice of the following delivery date. All you need to do is login to your account to cancel.